Shipping + Returns
 

Shipping & Handling

Wood Sky Sage delivers all throughout Australia and Internationally*

Within Australia we use Express Post for items up to 3kg, which allows for parcel tracking. For purchases over 3kg, and for bulky items that are unable to fit into Australia Post’s 3kg satchels, items are boxed and courier services are used.

Shipping and handling costs for domestic purchases are as follows:

  • Items up to 1kg - $15.00
  • Items weighing between 1 - 3kg - $25.00
  • Bulky items, and items greater than 3kg – $30.00 with increments of $5 for each additional kilogram

*For international shipping enquiries, please contact us! All international customers are responsible for the customs rates and quarantine regulations within their own country. For further information, please contact your local customs office.

If you would like a shipping quote before placing your order you can email us at woodskysage@gmail.com

Returns Policy

Wood Sky Sage is unable to accept returns or refunds for change of mind purchases. We will happily accept an exchange for any faulty items. Please ensure such items are returned within 7 business days of receiving it.

The Return shipping is payable by the customer and it is recommended to use a tracked method for safe delivery.

Wood Sky Sage is not responsible for the loss of a returned parcel and the original payment of shipping will not be refunded.

We will process your exchange within 10 business days of the return arriving, followed by a confirmation email. We reserve the right to deny a refund of the returned products if they do not meet the requirements of our Return Policy.